Reservation Woes?

Please see the updated Lodging Information section if you've encountered difficulty in making your reservations. I've spent a lot of time in the last few days straightening out reservations and working with the front desk staff at the hotel to make sure that every one's reservations are in order. The problem is NOT with the Carol Stream Hotel, it resides with a distant call center where reservation calls are routed automatically if the front desk staff is unable to answer the phone. I've added the email address and phone number of the front desk manager to the lodging information page and he promises to correct/adjust any messed up reservations. For those of you who've had any difficulty, we apologize for the inconvenience and the frustration. We'll do all we can to help you straighten things out!